Current Positions Available

Now Hiring  ·  Asheville, NC  ·  On-Site  ·  Full-Time
Customer Success Manager
American Top Team Asheville  ·  AVLMMA
Official ATT Affiliate  ·  Western North Carolina’s Premier MMA Academy
Salaried + Commission + Bonuses Small Team · Big Heart UFC Coach-Led ATT Affiliate

At American Top Team Asheville, we believe martial arts can change lives. We show up every day to prove it. We are western North Carolina’s only MMA academy coached by former UFC fighters, and a proud affiliate of American Top Team, the most successful fight camp in the world.

Our community is one of the most special you will find anywhere. Students aged 3 to 75, total beginners and professional athletes, all training under one roof and pushing each other to be better. We offer Jiu-Jitsu, Kickboxing, Boxing, Wrestling, Judo, and MMA across 85+ classes per week, plus personal training and nutrition coaching. Whatever someone is working toward, we have a path for them.

To transform people’s lives through the power of professional, world-class mixed martial arts training.

We are a small, close team that genuinely loves what we do. Walk in on any given day and you will find coaches who care deeply about every student, a facility we keep to an unusually high standard (yes, we notice the little things), and a community where people feel at home from day one.

We are a “we can do better” kind of place, and we mean that in the best possible way. We celebrate wins, then immediately start asking how to top them. If that sounds exhausting to you, this probably is not the right fit. If it sounds like fun, keep reading.

We run on honesty, integrity, and respect, for each other, our students, and the art we teach. We teach real, effective martial arts and we take that responsibility seriously. Our doors are open to anyone who comes with the right spirit, to grow, to push themselves, and to be a good member of this community. Your background, where you come from, your experience level, none of it matters as long as you show up with good intentions and treat people right. We are a-political, a-religious, and a-sexual in our environment, and we work hard every day to keep it that way.

If our mission to transform lives through martial arts speaks to you, we think you might be exactly what we are looking for. Keep that word in mind when you apply.

Professionalism Honesty & Integrity Personal Excellence Growth Mindset Cleanliness Community Responsibility Respect Everyone Welcome
UFC Coaches
Only school in WNC led by former professional UFC fighters
ATT Affiliate
Official affiliate of the world’s most successful fight camp
85+ Classes/Week
More class offerings than any school in the region
Largest Facility
Most space and amenities of any MMA school in WNC
Structured Curriculum
Every class, every level, taught with purpose and a plan
6 Disciplines
Jiu-Jitsu, Kickboxing, Boxing, Wrestling, Judo, MMA

Here is the honest version of this job: you are going to be the person our members look forward to seeing. You remember their name. You ask how training is going. You celebrate the wins, big and small. You notice when someone goes quiet and you reach out before they disappear. In short, you are the kind of person who makes a place feel like home, and that is not something everyone can do.

It is also a role with real responsibility. You will own the member experience from start to finish, and your results will show up in the numbers. That means being just as sharp with your systems and follow-through as you are in conversation. Both matter. You cannot charm your way out of a disorganized inbox.

What Your Days Will Look Like
Member Onboarding
Welcome new students and families, get them set up, and make their first experience one they will talk about for a long time
Client Check-ins
Stay in regular contact with members. Celebrate progress, notice when things go quiet, and keep every relationship strong
Goal Setting
Help members get clear on what they are working toward, and stay genuinely invested in helping them get there
Milestone Recognition
Belt promotions, competition wins, fitness goals, personal breakthroughs. Every moment gets the celebration it deserves
Retention Events
Plan and run events that bring the community together, reward loyalty, and make AVLMMA the highlight of someone’s week
Add-on Services
Connect members with personal training, nutrition coaching, and other services that fit their goals. No pressure, just good guidance
  • You love martial arts, fitness, or both. You do not need to be a black belt, but this world has to genuinely excite you
  • You are the kind of person who lights up a room without trying. Students, parents, and fighters all feel at ease around you
  • You are warm and outgoing on the outside and quietly airtight on the inside. People can count on you, always, even when no one is watching
  • You can hold a great conversation with a parent dropping off their 3-year-old and then turn around and talk shop with a fighter cutting weight for their next bout, and both walk away feeling like you were fully present
  • You do not take yourself too seriously, but you take your work very seriously. There is a difference and you know it
  • You always ask “how do we make this better?” and you actually mean it
  • You have 1 to 3 years in customer success, membership, sales, event planning, or any people-first role where relationships were at the center of the work
  • You have led a team, managed a book of accounts, or run a program on your own. That kind of experience is a real plus here
  • You can take an event from a blank page to a full room, and you enjoy the whole process
  • Sales feel natural because you actually care about the person you are talking to. It is never about the transaction
  • Must be able to pass a background check prior to employment

Experience in a gym, martial arts school, or fitness environment puts you at the top of our list. But the right person with the right attitude will always find a home here, credentials or not.

Base Salary
$52,000
per year
On-Target Earnings
$65,000 – $86,000
base + commission + monthly bonuses
Membership Commission Structure
Category Commission
Rollover from Front End ProgramsTiered based on % of rollovers
Supplement & Retail Sales% of profit, disclosed during interview
Membership AscensionsBonus per ascension
Event Commission Structure
Event Type Commission
Revenue-generating eventsNet profit share based on event type
Free community/retention eventsBased on attendance and member feedback score
Monthly Retention Bonus
Churn Rate Bonus Level Status
Below 3%$$$$Excellent
3% to 4.9%$$$Strong
5% to 6.9%$$Baseline
7% to 8.9%$Below Baseline
9% and aboveNo bonusNeeds Attention
All bonuses stack. Specific amounts are shared during the interview. We believe in being straightforward about what great work is actually worth here.
Complimentary Membership
Full access for you and your immediate family. Yes, that means you actually have to train now
Supplemental Insurance
Benefits coverage to support your health and wellbeing
World-Class Seminars
Free access to events with some of the best martial artists on the planet. You will want to tell people about this one
Gear at Cost
Academy gear and merchandise at our cost. No markup, no catch
Sound like your kind of place?

We would love to meet you. Here is how to apply:

  1. 1Send us your resume
  2. 2Tell us about your connection to martial arts or fitness
  3. 3Write a short note about why you think you are the right fit for this role and this team. Please write it in your own words. We want to hear your actual voice, not a polished version of it. Generic or AI-assisted applications tend to stand out for the wrong reasons, and we are looking for someone who communicates naturally and with personality
  4. 4Include a specific word you will find in the body of this posting in your subject line
  5. 5Be ready to provide three professional references. We ask for them and we actually call them, every single one

We read every application. The note matters more than you might think.

American Top Team Asheville  ·  AVLMMA  ·  Asheville, NC  ·  On-Site

375 Rockwood Rd.
Arden, NC, 28704

Hours
Monday–Friday
10am–8:30pm

Saturdays
10am—12pm

(828) 684-1338
careers@avlmma.com